Frequently Asked Questions
Everything you need to know about shopping with the RAF Museum Shop.
Where does my money go when I buy from the shop?
All profits from the RAF Museum Shop go directly towards supporting the Royal Air Force Museum, helping us preserve aviation history and share the stories of the RAF for future generations.
What are your delivery options and costs?
We offer standard and express shipping options within the UK, as well as international shipping to most countries. Costs are calculated at checkout based on the weight of your order and the delivery destination.
What is your return policy?
We want you to be happy with your purchase. If you are not satisfied, you can return your items within 28 days of receipt for a full refund or exchange, provided they are in their original, unused condition.
Are your products officially licensed?
Yes, we stock a wide range of officially licensed RAF products, including apparel, collectibles, and gifts that meet high quality and historical accuracy standards.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.